Pilot Grance Fountain Pen - Pearl White Lacquer with Gold Trim

We're happy to create custom orders! To get started, we'll need the following information to prepare your mock-up and quotation:

• Product selection - Which items you'd like customized
• Personalization details - Engraving text, names list, or other custom elements
• Logo files - Please provide in SVG, AI, or EPS format for best quality
• Delivery address - Full shipping information
• Quantity needed - How many units you require
• Target delivery date - When you need the order completed

Once we have this information, our team will create a custom draft invoice and artwork proof for your review. After you approve the design and pricing, we'll proceed with production.

To submit your custom order request, please contact us with the above details.

All pens purchased from Dayspring Pens come with the manufacturer's warranty, as we are an authorized retailer for every brand we carry. This means you receive the same warranty protection as if you purchased directly from the manufacturer.

Warranty Coverage Details:

• Duration - Varies by brand (typically 1-3 years for mechanical issues, lifetime for some manufacturers)
• What's Covered - Manufacturing defects, mechanical failures, and material flaws under normal use
• What's Not Covered - Normal wear, accidental damage, lost parts, or cosmetic issues from regular use

How to Use Your Warranty:

1. Keep your receipt or order confirmation as proof of purchase
2. Register your pen with the manufacturer if required
3. Contact us or the manufacturer directly if issues arise

For specific warranty terms by brand, please visit our Warranty Information page or check the documentation included with your pen. If you have questions about your pen's warranty coverage, our customer service team is happy to help guide you through the process.

Yes, we offer NET 30 payment terms for qualifying organizations, including:

• Educational institutions
• Government agencies
• Military organizations
• Healthcare facilities

How to Submit a Purchase Order:

1. Request a Quote - Contact us with the following information: Desired delivery date, Shipping address, Product selection, Engraving details (if applicable), and Quantity needed.
2. Receive Documentation - We'll provide: Formal quote for your approval, our W-9 tax form, any additional documentation required by your organization.
3. Submit Your PO - Once you've approved the quote, send us your official purchase order.
4. Order Processing - Upon receipt of your PO, we'll begin production and ship according to your specifications.

Payment Terms: NET 30 days from invoice date

For organizations not listed above, please contact us to discuss available payment options. We're happy to work with you to find a solution that meets your procurement requirements.

At this time, you must contact us with your tax exemption certificate prior to ordering. After review, we will enable tax exempt status on your customer account and you can shop normally on the website.

We want you to be happy with your product!

Within 30 days of your order, we offer a 100% refund if a product was faulty or damaged in shipping and replacement is out of the question. While extremely rare, if we make a mistake we will also refund or replace the item.

Since our orders are custom engraved specifically as you request, we do not accept preferential returns. Once the item is personalized for you, it cannot be reused or restocked. For our part, we will engrave the text exactly as entered, including capitalization and punctuation.

In some cases, we are able to provide replacement caps for your item at a nominal charge, please contact us if you would like to pursue this option.

We ship internationally using DDP (Delivered Duty Paid), which means we handle customs clearance and duty payments on your behalf - you won't receive unexpected customs charges at delivery.

Transit Times:

• Standard Timeline - International orders typically arrive within 10-15 business days
• Variable Factors - Actual delivery time depends on: customs processing in your country, local postal service efficiency, current shipping conditions and seasonal volumes.

Important Shipping Information:

• Orders are considered on-time if delivered within the 10-15 day window
• We may ship earlier than your requested date to ensure timely delivery
• We reserve the right to upgrade your shipping method at no additional cost to meet delivery commitments
• Our system automatically selects the most efficient carrier and route to meet or exceed your chosen delivery timeframe

Please Note: While we handle duties and customs fees through DDP shipping, any delays in customs clearance are beyond our control. We'll provide tracking information so you can monitor your package's progress through international transit.