Dayspring Pens only passes on the Pilot Pen Warranty. We do not directly warranty or process warranties for Pilot pens, nor offer repair parts or services. All warranty claims MUST be made directly with Pilot pens as detailed below. 

Pilot Perfection Guarantee 

Pilot guarantees all of its products*. If you are not satisfied with the performance of any Pilot product, return the product, postage paid, and we will replace it free of charge with a comparable product.

*Pilot Fine Writing and Namiki product purchases are covered by a separate warranty that is specific to those product lines. Please refer to the following product listing for your convenience.

• Lifetime: Emperor, Yukari Royale, Yukari, Nippon Art
• 3 Years: Sterling, Justus 95, Falcon, Fermo, Vanishing Point
• 1 Year: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Knight, Axiom

In the U.S., please return all product to:
Pilot Corporation of America
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224