Dayspring Pens passes on the warranty terms for the brand we carry including Cross, Waterman, and Parker. For more information on these brands, please visit their warranty pages. All warranty claims MUST be made directly with the manufacturer as detailed on their brand specific page.
Mechanical Warranty Conditions
This warranty is granted by Dayspring Pens and applies in the US and Canada. Your Dayspring Pens writing instrument is guaranteed for two years from the date of original purchase against defects in materials or workmanship. If found to be defective within the warranty period, your product will be repaired or replaced free of charge.
This warranty does not cover routine maintenance, or damage resulting from the failure to maintain the product in accordance with instructions provided by Dayspring Pens. This warranty also does not cover ordinary wear and tear arising from use of the product, or damage that may arise from accidental or intentional misuse or abuse, alteration or customization, or repair by unauthorized persons. This warranty also does not cover damage that is caused by the use of inks or refills other than those made by Dayspring Pens.
Except as provided herein, and to the extent permitted by law, Dayspring Pens makes no other warranties, express or implied, and Dayspring Pens specifically excludes warranties of merchantability and fitness for a particular purpose. Dayspring Pen's liability under this warranty shall be limited to repair or replacement of the writing instrument and Dayspring Pens shall not be responsible under this warranty for any damages and/or incidental or consequential damages, whether or not foreseeable. Some products may be out of production or may be unable to be repaired. In that circumstance, Dayspring Pens reserves the right to substitute a product of comparable value and style.
For service under this warranty, please contact us along with the original proof of purchase, such as a dated receipt showing the purchase of the product claimed. This warranty gives you specific legal rights. You may also have other rights as a matter of law which vary from state to state and country to country and which are unaffected by this warranty, including (but not limited to) the legal warranties covering any consequences of defects whether or not visible in the product.